Privacy Policy

1. Introduction

Quick Quote Roofing Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

• Name and contact details (phone number, email address)
• Property address and postcode
• Details about your roofing requirements
• Payment information

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotations
• To deliver our roofing services
• To process payments
• To communicate with you about your project
• To send service reminders and follow-ups
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: Processing necessary to fulfil our contractual obligations to you
• Legitimate interests: Processing necessary for our legitimate business interests
• Consent: Where you have given explicit consent for marketing communications
• Legal obligation: Processing required to comply with applicable laws

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Our employees and contractors who need access to provide services
• Material suppliers (only property address for deliveries)
• Payment processors for secure transactions
• Professional advisers (accountants, lawyers) as required
• Regulatory authorities when required by law

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure storage of physical and electronic records
• Limited access to personal data on a need-to-know basis
• SSL encryption on our website
• Regular security assessments

7. Data Retention

We retain your personal data only for as long as necessary:

• Customer records: 7 years after the last transaction (for tax purposes)
• Quotation data: 2 years if no work is undertaken
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics: 26 months

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data
• Right to object: Object to certain types of processing
• Right to withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function
• Analytics cookies: Help us understand how visitors use our site

You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: